Clinched ("we," "us") operates the Clinched platform — a proposal and estimate tool for home-service and auto-service contractors. This policy explains what we collect, why, and the choices you have. It applies to contractors who use Clinched, and to homeowners/customers who receive or interact with a Clinched-hosted proposal, portal, or lead form.
1. Information we collect
From contractors: account info (name, email, phone, company, license number), branding assets you upload, business data you enter (customers, proposals, pricing), and subscription payment info (processed by Stripe — we never store card numbers).
From homeowners/customers: name, phone, email, property address, project details you submit, deposit/payment references (via Stripe), and interaction data (what you viewed, for how long) used to help the contractor follow up.
We do not collect: Social Security numbers, government IDs, bank routing numbers, health information, or full card numbers.
2. How we use information
To provide the service (generate and host proposals, process deposits, run the dashboard), to communicate (notifications, follow-ups, account emails), to improve the product using aggregated data, and to prevent fraud. We do not sell personal information.
3. How information is shared
Only as needed to operate the service: with vetted subprocessors under signed Data Processing Agreements (hosting, database, authentication, and payment providers), between a contractor and their specific customer, when required by law, or as part of a business transfer. We never sell your data.
4. Your choices and rights
Contact us to access, correct, or delete your data. California residents have rights under CCPA/CPRA. Every marketing email includes an unsubscribe link.
5. Security
We use encryption in transit and at rest, access controls, and vetted subprocessors. No system is completely secure.
6. Children's privacy
The service is not directed to anyone under 18.